In 2011, the University contracted with PRM Consulting Group to identify experiences that are contributing positively or negatively to the culture and climate in Housekeeping Services. PRM’s team spent four months on campus conducting more than 400 interviews, reviewing documentation and training materials and then analyzing that information.
 
PRM’s findings served as the source of an action plan developed by the University to address employee concerns and to improve overall workplace satisfaction and employee morale.

This page contains information on the initiatives and action steps the University is undertaking that are designed to improve the overall work environment in Housekeeping Services and that will ultimately have a positive impact on the entire campus community.